Return Policy for Hidden Cameras, Surveillance Equipment and
Our Other Hi-Tech Products
We at MVR ENTERPRISES strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific MVR ENTERPRISES product page.
All returns, refunds, or exchanges must be approved by MVR ENTERPRISES before any products are returned. Please contact us with your request.
We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact us or call (281) 988-8110 before placing an order.
RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by MVR ENTERPRISES before product(s) is returned. All products must be returned in the original packaging. MVR ENTERPRISES will replace, refund, or credit your account for returned product(s) at MVR ENTERPRISES discretion.
*Special exceptions may be made on a case by case basis determined by MVR ENTERPRISES. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from MVR ENTERPRISES.
Any return must be authorized by a representative of MVR ENTERPRISES and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from MVR ENTERPRISES. No returns will be authorized after five (5) BUSINESS days of receipt of product(s) by the customer.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM MVR ENTERPRISES WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
WARRANTY: We guarantee all MVR ENTERPRISES products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.